SUPPORT
In our mission, we are committed to driving innovation and progress in the electric off-road motorcycle industry. We firmly believe that by constantly pushing the boundaries of technology, we can provide riders with unprecedented joy and excitement. Simultaneously, we deeply care about environmental preservation, striving to reduce our carbon footprint and contribute to the conservation of natural resources. Our goal is to become pioneers in sustainable off-road exploration, encouraging more people to experience the thrill of adventure in a green and eco-friendly manner.
Owner’s Manual
We want to keep you moving in the right direction, so we’ve compiled the information you need to know into one, easy-to-access space. Download and view your Owner Manual.
Warranty Coverage:
E Ride Pro Inc. (“Company”) is pleased to offer a limited one-year or 2,000 miles (whichever comes first) warranty on all new electric off-road motorcycles (“Product”) sold by our authorized dealers or directly through our official website. This warranty is valid from the date of purchase by the original owner and is non-transferable.
What is Covered:
The Company will, at its discretion, repair or replace any components of the Product that are found to be defective in materials or workmanship during the warranty period. This includes but is not limited to the frame, motor, battery, and other major components. The Company will provide these repair or replacement services free of charge.
Exclusions:
Normal Wear and Tear: This warranty does not cover normal wear and tear or damage resulting from accidents, misuse, neglect, improper maintenance, or unauthorized modifications.
Batteries: The warranty for the battery is subject to a gradual capacity reduction, which is considered normal, and it is not covered unless the capacity drops below 70% of its original capacity within the warranty period.
Consumables: Items that are expected to wear out over time, such as tires, brake pads, and suspension components, are not covered under this warranty.
Third-Party Accessories: Any third-party accessories or components not supplied by the Company are not covered by this warranty.
How to Make a Warranty Claim:
To make a warranty claim, the original owner must follow these steps:
Contact Your Authorized Dealer: If the Product was purchased through an authorized dealer, contact them first. They will guide you through the warranty claim process.
Contact the Company Directly: If you purchased the Product directly from our website, please contact our Customer Service team to initiate the warranty claim process.
Provide Documentation: You will be required to provide proof of purchase and any other documentation that may be requested to validate the warranty claim.
Limitation of Liability:
The Company’s liability under this warranty is limited to the repair or replacement of defective parts and components. The Company is not liable for any indirect or consequential damages, loss of use of the Product, or any other expenses or losses incurred due to a warranty claim.
Disclaimer:
This warranty policy is subject to change without notice, and the Company reserves the right to modify or discontinue this policy at its discretion. Any modifications will not affect the warranty coverage of Products sold before the change in policy.
